Norstar Voicemail Administrative Programming

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This information is only for System Admins, other users will not have access

Voice mail can be both a good tool or a bad tool for business. Far too many employees hide behind voice mail and never answer the phone, letting it go to voice mail and then “dealing with it later”. This is a bad business practice. Personally, I feel that establishing a quite time for staff, during which all calls will be routed to voicemail to allow staff to work uninterrupted is a quality business management tool, management should also encourage on a defined time frame each business day during which staff will strive to answer each call and dispatch the situation appropriately.

Programming must be done from any M7310, T7316, or M7324 model phone set.

To Log Into System Administration:
1. Enter Feature 983
2. The display will show “LOG”, enter your login password

a. If your company extensions are 2 digits long enter “120000″
b. If your company extensions are 3 digits long enter “1020000″
c. If your company extensions are 4 digits long enter “10020000″

3. Press the softkey under “OK”

To Create a New Mailbox:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “ADD”
4. Enter the mailbox number (extension. you want to add
5. Mailbox type: Subscriber and then select “OK”
6. Extension: Usually the same as the mailbox number
7. Service Class: Enter 1
8. Name: Enter the name using the dial pad. Enter last name first, press “# #” to enter a comma, and then enter the first name. When spelling the name, press # to move to the next character
9. Directory: Y (Yes.
10. Message Waiting: Y (Yes.
11. Out dial: Pool, enter 1 and then OK
12. Accept: 1, select OK

To Delete a Mailbox:
1. Log into the system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “DEL”
4. Enter the mailbox number (extension. you want to delete
5. Select the softkey under “Delete”

To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number you want to reset the password for
5. The display shows “Reset Password”
6. Select the softkey under “RESET”
7. Press the release key
*The new password will be “0000″, the system will ask the user to change this the first time they log into their mailbox using this password.

To Change the Name on a Mailbox:
1. Log into system administration
2. Select the softkey under “MBOX”
3. Select the softkey under “Chng”
4. Enter the mailbox number (extension. you want to change the name on
5. The display shows “Reset Password”
6. Select the softkey under “Next”, keep hitting “Next” until the display shows the name
7. Select the softkey under “Chng” to enter a new name
8. Enter the name using the dial pad. Enter last name first, press “# #” to enter a comma and then enter the first name. When spelling the name, press “#” to move to the next character
9. Select the softkey under “Next” to save the change
10. Hit the release button

To Change the “Recorded” Name for the Company Directory:
1. Have the Voicemail User log into their mailbox, after putting in their password, press the button under “Admin” (or press the number 8 key., and then press the number 1 key.
2. You will hear the old recorded name and then the system will “beep”, prompting you to record a new name (name only here, not greeting..
3. Press “Ok” in the window when you are done recording and then “Ok” again to accept the recording

Voicemail Features Norstar Common

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Not all systems offer voice mail and not all telephones have voice mail available for each station. Check with your system admin for details on what features are available to you.

To Check Your Voicemail:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. From here you can listen to messages, change your greeting, change your password, etc.

To Leave a Message for Someone in Your Office:
1. Press the Leave Message key or Feature 980
2. Enter the mailbox number (extension number. of the person you want to leave a message for
3. The display will show the name of the mailbox owner, press OK
4. Leave message

To Access Your Voicemail box from Another Phone:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Press the OTHER softkey
3. At the LOG: prompt, enter your mailbox#(extension #. and your password all together followed by the “#” sign
4. Press the OK softkey

To Access Your Mailbox from Outside of the Office:
1. Call the main office number or your DID (if applicable.
2. If the call is answered by a receptionist, have them transfer you to your voicemail box
3. If the call is answered by the company greeting, or your personal greeting, Enter: * *
4. At the prompt, enter your mailbox #(extension #. and password all together

To Transfer Someone to a Voicemail Box:

1. Press the Transfer to Voicemail key or press the Feature button, then 986
2. Enter the mailbox # (extension#.
3. The display will show: Call Transferred

To Change Your Personal Greeting:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Press the REC softkey
6. Press the PRIME softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording and then the OK softkey again to accept the new recording

To Record Your Alternate Greeting (Used when on vacation or out of the office.:
1. Press the Check Voicemail key or press the Feature button, then 981
2. Enter your password
3. Press the ADMIN softkey
4. Press the GREET softkey
5. Pres the REC softkey
6. Press the ALT softkey
7. Press the YES softkey
8. At the tone, record your new greeting, press the OK softkey to end your recording, then the OK softkey again to accept the new recording.
9. You then need to have your voicemail box now play the Alternate Greeting, Press the GREET softkey
10. Press the ChOOSE softkey
11. Press ALT softkey
12. Display will show: “Accept msgs: Y”, Press the OK softkey to have your voicemail box accept messages while your Alternate Greeting is turned on, or press the CHNG softkey to change the “Y” to an “N” if you do not want your voicemail box to accept messages.
13. When you return to the office, make sure you go back into your voicemail box and have it play the PRIME greeting

Norstar Phone – Program Your Norstar Telephone

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Not all features are available on all phones. Contact your system admin for information on features available to you.

To Program Buttons On Your Phone:

For External Numbers:

1. Press the Feature button, then * 1
2. Push the button you want to program
3. Display will read “Program and OK”
4. Enter the telephone number, then press the OK softkeyFor Internal Numbers (Extensions.:
1. Press the Feature button, then * 2
2. Push the button you want to program
3. Display will read “Intercom #:__”
4. Enter the extension number

For Feature Codes:
1. Press the Feature button, then * 3
2. Push the button you want to program
3. Press the Feature button then enter the Feature Code

To Change the Contrast of the Display:
1. Dial the Feature button, then * 7
2. Press the number keys 1 – 9 to your desired brightness level
3. Press the OK softkey

To Change your Ring Type:
1. Press the Feature button, then * 6
2. Press the number keys 1 – 4 to hear the different ring types
3. Press the OK softkey when you hear your desired ring

To Change the Ring Volume:
1. Press the Feature button, then * 80
2. Press the volume key up or down
3. Press the release key1 to exit and save the volume level

To Program Personal Speed Dial Numbers: (Numbers 71 – 94 only.
1. Press the Feature button, then * 4
2. Enter the 2 digit code (71 – 94. that you want to assign to that phone number
3. Enter the telephone number, then press the OK softkey
4. Display will show: “Entry xx stored”

Common Norstar Telephone Features

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Note: Your phone may not have all features available. Check with your system administrator for details.

To Call an Extension:
1. Lift handset or press an INTERCOM key
2. Dial the extension number

To Use Voice Call:

1. Lift handset, press Voice Call key or press the Feature button, then press 66
2. Dial the extension number
*If person is on the phone, Voice Call will not work

To Call an Outside Line:
1. Lift handset or press INTERCOM key
2. Dial “9″ followed by the telephone number
or
3. Lift handset and press outside line button if available.
(Depends on system configuration, may not be applicable.

To Place a Call on Hold:
1. Press the hold key

To Retrieve a Caller Held on Your Phone:
1. Lift handset
2. Press the INTERCOM key or line button that has the flashing triangle next to it

To Transfer a Call:
1. While a caller is on the line, press the softkey under the word TRANSFER in the LCD display or Feature 70
2. Dial the extension number of the person you are transferring to
3. You may announce the call at this time by waiting for the called party to answer
*Press the JOIN softkey to complete the transfer
*Press the RETRY softkey to enter a different extension
*Press the CANCEL softkey to return to the caller

To Park A Call (Puts a call on hold so that it can be picked up from any telephone on the system:
1. While a caller is on the line, press the CALL PARK key or press the Feature button, then 74
2. Look at the display to see where the call is parked, the display will show a 3 digit park code
3. Hang up the receiver

To Retrieve a Parked Call:
1. Lift handset or press the INTERCOM key
2. Dial the park code (Example 101, 102.

To Page:
1. Lift handset
2. Press the PAGE key or press the Feature button, then 611
3. Make your announcement
4. Press the release key

To Turn On or Off Do Not Disturb:
1. Press the DND key or press the Feature button, then 85
2. To turn it off: Press the DND key or the Feature button, then #85

To Make a Conference Call:
1. Make or receive the 1st call
2. Press the Hold key
3. Place 2nd call
4. Press the Conference key or press the Feature button, then 3
5. Press the INTERCOM key next to the held first call

To Pickup a Specific Ringing Extension:
1. Press the Call Pickup key or press the Feature button, then 76
2. Dial the extension you want to pick up

To see the Call Duration Timer:
1. During your call or just after your call
2. Press the Feature button, then 77
*This will show you a “static” duration of your call

To Use Last Number Redial:
1. Press the Last No. Redial key or press the Feature button, then 5
*This will redial the last number you called

To Check to See What is Programmed On a Particular Button:
1. Do a “Button Inquiry” by pressing the Feature button, then * 0
2. Hit the button you want to check and it will show in the display what is programmed there

This information is provided as a basic overview only. Not all features are available on all systems and not all individual desktop phones will be programmed with all features available in the system.

Leverage Communications – Las Vegas, NV

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Leverage Communications
3111 S Valley View Blvd # E111
Las Vegas, NV 89102
(702) 252-8366

Leverage Communications has been in business for over 30 years providing small businesses and individuals with professional installation of business communications equipment.

Serving all of Southern Nevada, capable of providing assistance with obtaining equipment or installation & repair services nationwide through affiliated partners.

Nortel Norstar T7406E Cordless Handset

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Nortel Norstar T7406E Cordless Handset Nortel Norstar

The Norstar T7406E is a full-featured, multi-line digital wireless telephone for your Norstar or BCM system. Supporting up to 6 lines, advanced call features, and a 1000 ft. range, the T7406E is the perfect small business mobility solution.

Norstar T7406E Features

  • 2.4 Ghz digital spread spectrum frequency hopping (DSSFH)
  • Operating range of 1000 ft. (350 meters), with 3,140,000 feet of coverage
  • Backward compatibility with Norstar and Business Communications Manager and full integration with their applications and features
  • Maximum site density enables 8 handsets. Requires 2 wall bases, each supporting four T7406E handsets
  • Nickel Metal Hydride battery delivers up to 5 hours (with backlight off) continuous talk-time or up to 36 hours standby time
  • 6 indicator keys that can be programmed as line, feature, or one-touch dialing
  • 3-line x 16 character display shows call information, caller ID, and handset status icons
  • Fixed features include hold, features, release, and volume control
  • Handsfree speakerphone and headset port
  • Call Hold/Message Waiting indicator
  • Handset only. Does not include Base Station

Compatibility

The T7406E has been specifically designed for all releases of Norstar 3×8, 6×16, 8×24, CICS, MICS, and BCM
Also compatible with IP Office and IP Office Quick Version equipped with IP500 TCM 8, IP500 Digital Station 16A, or IP500 Digital Station 30A

All In One Basic Telephone Systems

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Many companies now offer numerous 1, 2 and 4 line basic telephone systems that even include features such as voice mail and call waiting. These systems are simple to set up as normally there is only one station that has to be wired and set up is no more complex then plugging in the unit to the phone line jacks (provided by the local telephone company) and a power cord. The extension stations are normally wireless and allow the those units to operate almost anywhere – with respect for the given range of wireless unit – typically 10 to 100 feet from the base.

When considering one of these units for your small business, consider not only today’s needs but your planned future grown. Many of these systems are only 2 lines and while 4 line units are available, the costs jump up substantially. And regardless of 1, 2, or 4 lines – these are not expandable to 5, 6 or more. Even nearly all 2 line units are 2 lines only. So if you install a 2 line unit in your business and then hire a third employee that also needs a phone – you will have to completely replace your entire investment.

These systems also generally only include one normal desktop telephone and the rest are handheld wireless units. Thus, consider how the phones will be used. If you have an insurance or real estate office – it may not be practical for your employees to use these handheld units over good old fashion desk top phones with built in speakerphones.

But then again, if you have a couple of employees that are always on the move – a printing company or small warehouse, the wireless handheld units may actually be a blessing – provided that the work area is small enough to keep the units in range and also that it is not so noisy as to make a conversation impossible.

T100 Headset Headphones

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Replacement T100 Headset Headphones

Headset/Ear Phone for Nortel Networks Nt Nothern Telecom Meridian PBX Norstar M7208 M7310 M7324 T7208 T7316 M7900 and other business phones. Direct connect headset is the most cost-effective headset solution designed to increase your productivity. This headset will not require any additional adapter nor additional amplifier. They plug directly into the headset port at the back of your telephone. The headset complete with a 10-feet coiled cord with RJ9/RJ10/RJ12 headset or handset modular plug. You just simply plug this modular plug into the headset port on your phone and it’s ready to be used.

Norstar/Nortel

The Nortel / Norstar business telephone system is one of the most robust and reliable business telephone systems available. With systems as small as 3×8 (3 incoming central office telephone lines and 8 telephone or work station locations) up to multiple DS1 and hundreds of stations, the Nortel / Norstar systems can handle your needs.

If you are new to installing a Nortel/Norstar telephone system and you are installing a complex system, it is recommended that you hire an experienced installer for the initial set up. This site is a good resource for information and for expansion/replacement parts.

The simple 3×8 systems can be purchased and installed by many small business owners.

Be aware that the the “M” telephone units and the “T” telephone units are not interchangeable. Before you buy a replacement unit for your system that will not be useable.